At The Preppy Bunny we hope each item purchased is loved by the person it was created for.  Every personalized product is made to order, therefore please allow approximately 1-2 weeks for all custom orders.  All monogrammed and personalized items are made to order and therefore are FINAL SALE and not returnable.   Please take the time to proofread all spelling and typing, making sure all initials are in the correct format, as all personalized items are FINAL SALE.

If you choose to return a non-personalized item, please note that The Preppy Bunny is not responsible to pay for return shipping or make return shipping arrangements.  Returning an item is at your own risk.  You must ensure that the item is adequately packaged so that it is returned in the same condition you received the item.  The Preppy Bunny is not liable for damage caused by inadequate packaging by you or if the item was damaged from the carrier en route to us.  That will be dealt with by the carrier.  Items that are damaged when we receive the return will not be eligible for a refund. 

Refunds will be credited upon our receipt of the merchandise only if merchandise is in new condition and the return process is within 15 days of purchase.